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We rebuilt our editor from the ground up to give you and your customers a better PandaDoc experience. Editor 2.0’s powerful features and functionality are specifically designed to streamline your document workflow.

Compared to the Classic Editor you’re familiar with, Editor 2.0 offers a more modern, responsive editing environment that makes creating documents in PandaDoc smoother, faster, and simply more enjoyable. All new PandaDoc features are now only released in Editor 2.0, and after June 21, 2021, we’ll offer only non-bug-fix support via chat to users of the Classic Editor.

Although PandaDoc’s Classic Editor and Editor 2.0 are both PandaDoc, they are entirely separate platforms. This means your current documents, templates, and content library items are incompatible with Editor 2.0.

But fear not! Your Classic Editor documents won’t be altered and will remain accessible – even after your account is moved over to Editor 2.0. Any outstanding documents awaiting signature or payment will be unaffected and can be completed as usual.

Read more in this Unleashed article.

Giving you access to Editor 2.0 is as easy as flipping a switch. However, the content you’ve already created will be incompatible, so you’ll need to work with your CSM to establish a migration timeline for your team.

A rough estimate of migration ranges from 1-4 weeks. If you’re a small to medium business, count on 2 weeks; Enterprise clients take longer, sometimes up to 4 weeks. The exact time frame depends on the number of templates, as well as training schedules. We’ll work with you to ensure your business operations are not interrupted.

For those on our current pricing, there is no additional cost to upgrade to Editor 2.0! If you’ve been on a contract with a legacy pricing plan, you’ll need to talk to your CSM about any changes to your pricing. Our migration onboarding package starts at $750.

All your Classic Editor templates will be switched to Editor 2.0 so you can take advantage of its updated functionality and features. Your Classic Editor templates will no longer be available on-demand, or even visible in your templates list. However, we’ll still keep them if you need to access them at a later date. Talk with your CSM about our content conversion options if you think you’ll need a hand.

Yes — all your Classic Editor documents regardless of statuses (draft, viewed, completed, etc.) will still be accessible and available for download.

These will continue to be available — they’ll simply open in the Classic Editor. Any outstanding documents awaiting signature or payment will be unaffected and can be completed as usual.

Users will still be able to view completed documents and daft documents in the Classic Editor. Also, all documents in draft status will be available for editing, as well as other actions like sending and completing. Please note, in the future we will eventually end draft documents in the Classic Editor and therefore we encourage you to migrate these draft documents as well.

Shared content (including shared folders, templates and content library items) can not be migrated. The original source of the content can be migrated though. Therefore, we will need the original link to migrate it and then it would need to be reshared again after your migration is complete. Our engineering team is working hard to facilitate this process.

While we can easily migrate your Classic Editor Templates to our new Editor 2, there is no way to create a Form during this process. However, creating a new form from a template is super simple and can be done in just a few clicks. Follow this link for more information on creating a Form.

In Editor 2.0, the payment block no longer lives within the template/document as a content block to add text. You can still recreate the same look by adding a text block to your document and adding your text there. Click here to learn more about payments in Editor 2.0.

Yes, while you might not see the actual Template Embed template, the link and embedded HTML will still be reachable. However, this access will no longer be available after 30 days of migration, giving you 30 days to create the Forms and, if needed, get your website embed edited with the new HTML.

Unfortunately, no. If you need to duplicate the document, contact us at Support and provide the document link. We will migrate the document to Editor 2.0.

Editor 2.0’s layout is different from the Classic Editor, but the overall Template > Document > Client workflow should remain intact for end users. Our Help Center is filled with step-by-step guides to make the transition smooth and simple. Furthermore, our Customer Success team is ready to work with you to determine the best path for training, if necessary.

For the majority of users, integrations will be unaffected. However, exceptions do exist, so if you’re using integrations, please ask your CSM whether any of your integrations will be affected by the transition.

Unfortunately, no.

In June 2021, we ended all development work including bug support for PandaDoc’s Classic Editor. To continue enjoying a great level of support, all remaining Classic Editor customers have to migrate their accounts to Editor 2.0.

Over 93% of customers have already upgraded and confirmed that Editor 2.0 brings not only new and improved features but a more enjoyable editing experience.

We will continue to gradually stop supporting services in favor of Editor 2.0. Until September 2021, we're offering a free content conversion to Editor 2.0 that includes all the templates and content library items you've used during the last year.

If you are API, Zapier and integrations users you may have to make updates to your workflow and templates after you migrate to ensure automation still works. You can find more information about these types of migrations from Classic Editor to Editor 2.0 for technical users in our article.

Please note, only content (templates/content library items) that have been used within the last year in Classic Editor will be switched to Editor 2.0. You will continue to have access to all your Classic Editor PandaDoc documents.

We want to make sure your migration to Editor 2.0 is as seamless as possible for all users. Please contact us at [email protected] with any migration specific questions.

Due to Chat and bug support being discontinued, the Classic Editor will no longer be available starting December 1, 2021. All Classic Editor documents will remain accessible in your workspace. Starting June 1, 2023, you will no longer be able to create or send new Classic Editor documents. You and your recipients will still be able to view, complete, and download documents.

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